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Escalation Process for Missing Tickets

You requested a ticket in the first 5 minutes and got a confirmation page on the website, but your confirmation email is MIA?

First, don’t panic. People are still receiving the emails as I write this post.

We also have an escalation process that you can use if you don’t get your ticket by 1PM today:

  1. Check your spam folder
  2. Go to tickets.igniteportland.com & click “resend ticket” link
  3. Wait 2 hours
  4. If it hasn’t arrived by 4pm and you have waited 2 hours, you can request help for the ticket reservation system and include in the body the exact name and email address you used to request your ticket.
  5. We will look into your issue and contact you with more details by 10pm

Any escalations received before 4pm may be ignored.

Please keep in mind that we are all volunteers, and we are trying very hard to make everything work. Please bear with us.