Monthly Archive for February, 2009

Waiting List Bug Fixed

There was a bit of chaos yesterday with the waiting list piece of our ticketing application.  Many people received two emails back to back:

  1. Confirm your Ignite Portland ticket (in other words, “your ticket is almost ready!”)
  2. Your Ignite Portland ticket expired (in other words, “you lost your ticket.”)

We noticed the problem as it was happening and were able to stop the notices before they spread through the whole waiting list.  We have since ironed out the bug.

If you were on the waiting list to begin with rest assured you are still on the list and the list is still in the correct order.  If enough tickets are canceled for you to be given one, you will have a full 24 hours to confirm the ticket.

Sorry again for the mess.  And remember, even if you don’t get a ticket we have saved room for around 200 people in the general admission line the day of the event.

Good luck to all of you!

Escalation Process for Missing Tickets

You requested a ticket in the first 5 minutes and got a confirmation page on the website, but your confirmation email is MIA?

First, don’t panic. People are still receiving the emails as I write this post.

We also have an escalation process that you can use if you don’t get your ticket by 1PM today:

  1. Check your spam folder
  2. Go to tickets.igniteportland.com & click “resend ticket” link
  3. Wait 2 hours
  4. If it hasn’t arrived by 4pm and you have waited 2 hours, you can request help for the ticket reservation system and include in the body the exact name and email address you used to request your ticket.
  5. We will look into your issue and contact you with more details by 10pm

Any escalations received before 4pm may be ignored.

Please keep in mind that we are all volunteers, and we are trying very hard to make everything work. Please bear with us.


Get your Free Tickets to Ignite Portland 5 (update: get on the waitlist)

Update: WOW! That was INTENSE. All of the tickets, about 560 of them, were GONE in 5 minutes. Amazing. BUT! Don’t panic if you didn’t get a ticket. You can still sign up and get on the waitlist, and when people don’t confirm their tickets within 24 hours, or cancel/give up their tickets, they’ll go to the people on the waitlist, first come, first served. You guys are amazing! :-)

The time has come. Tickets for Ignite Portland 5 (which will take place Feb. 19 at the Bagdad Theater) are now available! Get them from:

http://tickets.igniteportland.com

How It Works

Sign up for a free ticket. You’ll receive an email confirmation which you must acknowledge within 24 hours, or your ticket goes back in the pool. Check your spam filters if you don’t receive that email right away. Once you confirm your ticket, you’ll need to print out the resulting ticket page, and bring it with you to IP5. On the night of the event, show up between 5:15PM and 6:00PM, and you’ll get right in. After 6:00PM, we go to General Admission, and your ticket turns into a pumpkin.

New – The Waitlist

We know these tickets are going to go fast. Instead of making you check back periodically to see if any more tickets have become available, we’ve implemented a waitlist feature. If you don’t get a ticket, sign up for the waitlist, as tickets become available, they’ll be sent to people on the waitlist on a first come, first served basis. So if you end up on the waitlist, keep an eye on your email, because when people give their tickets back, you might get lucky. Which brings us to…

New – Give Your Tickets Back If You Can’t Come

Another new feature we’ve implemented is the ability to cancel or “give back” your ticket if you sign up for one, and end up not being able to come. We’re asking people to be thoughtful of their fellow Portlanders, and if you’re not going to be able to be there, give your ticket back so someone on the waitlist can get in. Instructions on how to do this should be in the email you’ll receive for your ticket.

Why Tickets?

Tickets to Ignite Portland will always be free. So why have them in the first place? To try to keep lines small, and reduce your anxiety about getting in. If you have a ticket, and you arrive at the Bagdad Theater before the time appointed for General Admission, you can stroll right in, and you’ve got a seat. Didn’t manage to get a ticket? You can come down and wait in the General Admission line. We always reserve some seats for GA, and last time, no one was turned away. So think of a ticket as your way to avoid waiting in the GA line.

Good Luck!

Last time, 550 tickets were claimed in 3.5 hours. Given all the hype, tweets, and blog posts on the subject, and the fact that we pre-announced the precise time that tickets are going to become available, I suspect these might go even quicker. But the new waitlist and ticket cancellation features should make it a LOT easier for you to get a ticket if you weren’t able to snag one in the initial rush.

We owe a HUGE thanks to so many people for the fact that Ignite has become as popular as it has. The people who submit ideas and give talks, the people who have come to past Ignites and told their friends, and especially to Igal Koshevoy and his team of happy coders that put the ticket (and proposal) system together, and make this all run so smoothly. Buy him a drink or something next time you see him. :-)

Best of luck getting your tickets, and we’ll see you in two weeks (!) at Ignite Portland 5!

Tickets Available Tomorrow – Don’t Miss Out!

Just a quick, last minute reminder that Ignite Portland tickets will be available at 10AM PST on Thursday, February 5, 2009. That’s tomorrow, so don’t miss out!

As we mentioned in our previous announcement:

When the time comes, details will be posted here at http://www.igniteportland.com. Make sure you’re subscribed to the feed, and follow @igniteportland on Twitter.

Mark your calendars, set a reminder on your iPhone, or do whatever you feel like you need to do to get a ticket if you’re interested. We’re also going to try a few tweaks to the process to make it easier to get on a “waitlist”, if there are no tickets available when you come.

A ton of effort goes on behind the scenes on the part of Igal Koshevoy and his crew of happy coders for our proposal and ticketing systems, and we owe them a huge thanks for helping us manage an event of this magnitude.

Judging by the buzz on Twitter and posts on Silicon Florist and other sites, people are starting to get excited! :)